Caregiver terms

Who these terms are between

You and Roost Holdings Inc. They cover your use of the platform: your profile, the bookings you are offered, and the money that moves through it.

Draft. Counsel's text replaces this section. It has to say, plainly: these terms are about the platform and nothing else, and they do not govern the care you agree with a family.

Roost is not your employer

Roost does not employ you. It does not pay you a wage, does not withhold tax, does not give you a schedule, does not tell you how to do the work, and does not review your performance. You are working for yourself, and the family you agree to work with is your customer.

Draft. Counsel's text replaces this section. It has to say, plainly: the relationship between you and Roost in counsel's words, and what Roost may and may not require of you.

You set your rate

Your hourly rate is yours. You type it in, you can change it whenever you want, and Roost cannot set it, edit it or negotiate it for you. Roost publishes a suggested range and a floor for your market, with a note saying where those numbers came from. They are market data, not a rate card. You may list above the range.

Every rate you have ever set is kept, with the date and the range you were shown at the time, and nobody at Roost can change one of those records.

Draft. Counsel's text replaces this section. It has to say, plainly: the rate is set by the caregiver alone, what the published range is and is not, and that Roost never changes it.

Work is offered, never assigned

Roost offers you work. It never assigns it. You can say no to any booking, for any reason or none, and a decline costs you nothing: it does not lower your position in a list, it does not close your account, and no part of the matching arithmetic can even read it.

Draft. Counsel's text replaces this section. It has to say, plainly: a decline carries no consequence, and no obligation to accept anything follows from being on the platform.

No exclusivity

You can work for families you found somewhere else, for other platforms, for an agency, and for anyone else at the same time. Roost asks nothing of you outside the bookings you accept through it.

Draft. Counsel's text replaces this section. It has to say, plainly: there is no exclusivity, no non-compete and no restriction on where else you work.

Your agreement is with the family

When you accept a booking, the platform generates a care agreement from what you and the family already agreed, and you both sign it in the app. It has exactly two parties: you and the family. Roost is named in it once, as the platform, and does not sign it.

Draft. Counsel's text replaces this section. It has to say, plainly: the care agreement is between the caregiver and the family, and Roost's contract with you is only about the platform.

Companionship only

What is booked through Roost is companionship. Hands-on personal care, medication and anything a nurse or therapist does are outside it. If a family asks you for something outside that scope, you can say no, and you should: it is outside what the agreement covers.

Draft. Counsel's text replaces this section. It has to say, plainly: which tasks are outside the service, and what a caregiver should do when asked for one.

How you are paid

The family pays you. The charge settles on your own connected payment account, and Roost takes its fee from the family in the same transaction. Your rate never rests in Roost's balance, and Roost never takes a percentage out of what you charge: the fee is added to the family's bill on top of your rate. Card processing costs come out of Roost's fee.

Draft. Counsel's text replaces this section. It has to say, plainly: when a payout is released, what a withdrawal costs, what happens while a dispute is open, and how a chargeback is allocated.

Tax

Roost gives no tax advice and withholds nothing. You are responsible for your own tax filings. The payment processor issues the forms the law requires it to issue, to you, based on what it paid you. A family that engages you directly is generally treated as your household employer, which may change what each of you has to file. That is a general summary, not advice about your situation. Ask a tax professional.

Draft. Counsel's text replaces this section. It has to say, plainly: Roost gives no tax advice and withholds nothing, and the household-employer position as counsel states it.

Screening and background checks

Before your profile can be listed, Roost runs a criminal background check through a consumer reporting agency. You are shown a disclosure and asked for written permission first, as separate documents, because the law requires them to be separate. If something in the report would stop you being listed, you are told before any decision is final, given a copy of the report and a summary of your rights, and given at least five business days to correct it. A person makes every decision about an application. No software scores, ranks or grades applicants.

Roost never stores the report. It keeps the result and a link to it at the provider.

Draft. Counsel's text replaces this section. It has to say, plainly: what is checked, how often it is repeated, and the process when something is found.

Conduct, reports and suspension

A family can report a profile, a photo or a message, and so can you. A person at Roost reads every report. An account can be paused while a report is looked at, and closed if it is used to abuse someone. A pause is about conduct on the platform. It is not discipline, and it is not a performance review: Roost does not run either, because Roost is not your employer.

Draft. Counsel's text replaces this section. It has to say, plainly: what conduct ends access to the platform, what notice is given, and how a decision is appealed.

Your profile and your photos

Your profile text and your photos are yours. You give Roost permission to show them to families in your area for as long as your profile is listed, and you can take your profile down. Post only photos you took or have the right to use, and only of yourself. Anything reported and found to be someone else's comes down.

Draft. Counsel's text replaces this section. It has to say, plainly: the licence you give Roost over what you post, and how it ends when you leave.

Liability

Roost introduces people. It does not direct your work and is not responsible for it.

Draft. Counsel's text replaces this section. It has to say, plainly: the limits of Roost's liability, what insurance exists and what it covers, and what the law does not allow to be limited.

Governing law

Draft. Counsel's text replaces this section. It has to say, plainly: which state's law governs, and where a dispute is heard.

Changes to these terms

When these terms change, the version at the top changes with them, and you are asked to agree to the new version in the app before the change applies to you. An acceptance records the version you were shown.

How to reach us

Questions about these terms, and requests to take something down, go to support@roost.us. Other ways to reach us are on the contact page. The terms for the site and the app itself are on the terms page, and the family's side of the platform is at family terms.